RETURN OF SPECTATORS – FAQs FOR 26 MAY & 11 JUNE RACE MEETINGS
When can I go racing?
From Monday 17 May, all racecourses in England will be allowed to accommodate up to 4,000 people or 50% of capacity, whichever is the smaller number. Actual numbers will vary by racecourse given local public health and safety authorities must approve plans.
Will I be able to buy tickets on the day?
No walk-up tickets will be available and all tickets must be purchased online through our website in advance of the raceday. This is to comply with Government guidance and test and trace regulations which remain an important part of the national roadmap to recovery. Tickets cannot be transferred to another person. Photographic ID will be requested on arrival with your ticket. Only customers who have booked their ticket in advance will be allowed to enter the racecourse.
Do children require a ticket?
Although children accompanied by an adult have free entry, they are required to have a ticket. Please add child tickets to your basket when making your booking.
Can I use my gift voucher?
Our new online gift vouchers can be used to purchase tickets, please redeem when you book your tickets. If you have a 2019/2020 laminated gift voucher you cannot turn up on the day with your voucher to exchange for a ticket for these two meetings.
Is there any advice on transport to the racecourse?
Spectators are welcome to travel to and from the raceday by any form of transport, although private transport is preferred given the reduced risk of Covid-19 transmission.
What are the parking arrangements?
All parking will be in the centre of the racecourse apart from disabled badge holders.
Will industry accreditation, such as metal RCA badges, be accepted?
All RCA-issued accreditation, including badge schemes, metal badges and media lanyards, remains suspended until further notice. This is due to the requirement for all attendance to be pre-booked and the strict capacity limits imposed. The RCA will confirm when accreditation schemes will re-commence.
Will cash be accepted?
Newton Abbot Racecourse is hosting cashless racedays as is recommended by Government guidance. On-course bookmakers will accept both cash and card payment.
Our ATM will not be in operation, so if you wish to place a cash bet with a bookmaker please bring cash with you.
Once through the turnstiles can I visit all parts of the racecourse?
The majority of outdoor spaces will be open to you to enjoy your raceday. There will be some limitations such as around and in the Parade Ring and all integrity areas. Indoors there will be directional instructions and customer flow management in place to assist with social distancing and ventilation.
What should I do if I have any symptoms of Covid-19 prior to raceday?
If you or a member of your household are displaying any acknowledged symptoms of Covid-19 prior to raceday please do not come racing until 10 days following your first sign of symptoms. Your ticket will be subject to a full refund or transfer.
Will my temperature be checked on arrival?
As a rule racecourses will not be checking temperatures of any spectators although local variances may occasionally apply.
What is the Code of Conduct? Does it apply to me?
The Code of Conduct is a shared responsibility between the racecourse and you, the racegoer, regarding behaviour whilst on-course. The Code of Conduct is an important part of our ability to reopen and welcome significant numbers of spectators so it is vital that you familiarise yourself with it in advance.
What is the situation regarding Parade Ring access for racehorse owners?
Each racecourse will have a specific Parade Ring capacity limit based on the size of the area, number of runners and the ability to safely social distance. Whilst each racecourse will try to safely accommodate the maximum number of people within the Parade Ring, this number will vary by racecourse and by race. There is no definitive standard.
Will I be able to place a bet when on-course?
Yes, we are pleased to confirm that there will be seven on-course bookmakers in attendance as well as Tote betting facilities. Bookmakers have been advised to wear face coverings and have hand sanitiser available.
Will I need to wear a face covering?
In line with Government advice, face coverings will only be required in indoor settings. The only outdoor settings on a racecourse where face coverings will be required are the Pre-Parade Ring, Parade Ring, horsewalks and the start due to the protection protocols put in place for the benefit of racing’s participants. It is recommended that you wear a face covering when queuing.
Will all food and beverage facilities be open?
Due to the social distancing rule still being in place, the carvery restaurant room, Silks coffee lounge and both betting halls and bars will not be open as these rooms are currently occupied by jockeys and owners as their normal facilities are not large enough for social distancing. Alfresco will be open for a takeaway service and an outside bar will be available.
Please note that no food or drink can be brought into the racecourse.
Please make sure you are seated whilst consuming all food and drink, including alcoholic and non-alcoholic drinks.
Will I be able to sanitise my hands at the racecourse?
Yes, hand sanitation facilities will be available at all racecourses. Staff have also been trained to be Covid-19 secure and are fully aware of the health and safety protocols needed to reduce risk.
Will I be able to buy a racecard?
As a Covid secure venue, we are unable to provide any printed material including racecards. Racecards will be emailed prior to the fixture you are attending.
What seating areas will be available?
Due to the social distancing rule still being in place, the seating area in the Paddock Enclosure grandstand will be closed until all restrictions are lifted. Additional seating will be in place in the outdoor areas.
What should I bring with me?
Everyone attending must ensure they bring with them:
- Your e-ticket. This can either be printed or shown on your phone.
- Photographic ID to gain access with your ticket.
- A face mask.
What happens on 21 June and the next stage of the roadmap?
British horseracing will remain in close contact with national Governments to determine the speed at which the nation will progress with the roadmap to recovery from Covid-19. The earliest possible date for further relaxation of protocol is 21 June.
Newton Abbot Racecourse Standard Tickets FAQs
How can I buy tickets for Newton Abbot Racecourse?
Tickets for all horseracing fixtures at Newton Abbot Racecourse can be purchased online via our online ticket store at www.newtonabbotracing.com/fixtures until 10am on the day of the fixture. Alternatively, you can purchase your tickets from our friendly team at the racecourse office or by calling us on 01626 353235.
Tickets for all fixtures will be available on the gate on the day. Book online in advance and SAVE on Paddock Admission.
How much does a ticket cost for Newton Abbot Racecourse?
Ticket prices for 2021 to be confirmed.
Will you post my tickets to me?
This year with the introduction of our new ticket store we have changed our admission badges to e-tickets which can be printed at home. If you do not have access to a printer, please call the office on 01626 353235 for assistance.
Do I have to print my tickets at home?
To ensure that you and other racegoers can access the racecourse as quickly as possible we ask that you print your e-tickets at home prior to your arrival to minimise queue times. A separate ticket should be printed for each member of your party.
Alternatively, tickets can be shown on smartphone screen and scanned from there if the customer is unable to print.
What happens if I forget to print my ticket or bring it with me on the day?
If you forget to bring your printed e-ticket with you on the day, you will be escorted to the racecourse office. Alternatively, tickets can be shown on smartphone screen and scanned from there if the customer is unable to print.
What happens if I buy tickets for multiple people?
Each person in your party will need their own e-ticket. If you plan to arrive separately, please ensure that each person has their own ticket for when they arrive.
Please keep all tickets separately as tickets can only be scanned once.
Do I have to queue in the same queue as those who want to buy tickets on the day?
Separate queues will be in operation for those who have e-tickets away from those who wish to purchase on the day to help speed up your admission to the racecourse.
I now can’t come racing – can I have a refund on my ticket?
No refunds will be given for badges or tickets that are purchased and not required or used other than if racing is abandoned.
Newton Abbot Racecourse may abandon racing:
- Where so directed by the police or emergency services or their respective servants or agents; or in any emergency or other exceptional circumstances beyond the reasonable control of Newton Abbot Races.
In the event of racing being abandoned, refunds on badges will only be paid in the following circumstances:
- Abandonment before the start of the second race – you will be able to gain free admission to any one of the next two fixtures on production of your raceday badge.
Should the meeting be abandoned after the start of the second race there will be no refund. In either case there will be no cash refund.
I’m a Shareholder / Annual Member do I need an e-ticket?
No, Shareholders and Annual Members only need to show their metal badges on arrival.